Please read carefully. This is a release of liability and a waiver of certain rights.
In consideration for certain services from No Sweat Services, Inc, from here on referred to as NSS, Company, or Supplier, I agree to the following waiver and release.
I acknowledge that packing, loading, transporting, and unloading property creates certain risks to my property, myself, and anyone present at locations being serviced. Property and items may be broken, dropped, scraped, torn, scratched, lost, or otherwise damaged. No liability shall be provided for the mechanical or electrical derangements of pianos, radios, clocks, computers, refrigerators, televisions, electrical devices, washers/dryers, or other instruments or appliances. The Company will also not be responsible for the risk or loss of cash, checks, documents, tickets, deeds, manuscripts, blueprints, plans, specifications, or other valuable papers. Neither jewels, jewelry, gems, precious metals, gold, silver or platinum articles (including household goods such as silverware, coffee service sets, trays, candlesticks, and dishes) watches, precious stones, pearls, furs or garments trimmed with fur, currency, money, bullion, bonds, notes, stock, stock certificates or other securities, accounts bills, bills of exchange, evidence of debt, credit cards, stamp-postage, stamp collections, revenue, trading-or letter or packets of letters not specifically listed on the shipping document by description and value. Or alcohol, prescription medications, damages to fur or items lined with fur, particleboard furniture, firearms and/or ammunition, and any other personal items of value. The company is also not responsible for moving flammable or combustible items of any kind. COMPANY STRONGLY RECOMMENDS THAT YOU PERSONALLY MOVE ITEMS OF SIGNIFICANT MONETARY OR PERSONAL WORTH.
Further, I understand transporting or preparing to transport televisions, electronic devices, and home appliances is dangerous and could result in injury or damages. The Company will not be responsible for electrical and mechanical functions and/or damages of the items moved, as their condition before the moving services took place cannot be determined. Items may have been previously installed improperly; they may be worn out by time or use, or may have unseen damages because of flooding, electrocution, or fire. I agree that the installation of home appliances and re-connecting/mounting electronic devices is my personal responsibility. I understand installation of home appliances or re-connecting/mounting electronic devices is not the responsibility of the Company. Services do not include the removal (or installation) of items secured to the premises. Any assistance given is only by courtesy.
COMPANY STRONGLY RECOMMENDS THAT YOU HIRE A PROFESSIONAL SERVICE PROVIDER TO INSTALL ALL ELECTRONIC DEVICES AND APPLIANCES.
The company shall not be liable for delay caused by highway obstruction, or faulty or impassable highways, or lack of capacity of any highway, bridge, or ferry, or caused by breakdown or mechanical defect of vehicles or equipment, or from any cause other than negligence of the company.
The customer is responsible for unplugging and disconnecting all electronics, including but not limited to TVs, DVD players, stereos, and computer equipment.
The customer is responsible for collecting and transporting all remote controls and loose cable/cords. The customer is advised to remove any fixtures which have been bolted to walls or cabinets, such as coffee makers, can openers, attached bookcases, and window treatments. All food should be removed from refrigerators and freezers, which should then be defrosted and allowed to dry for 12 (twelve) to 24 (twenty-four) hours prior to move. It is recommended to wipe the appliances clean.
What is NOT covered
ANY ITEMS PACKED BY THE CUSTOMER
Items packed by owner (PBO) are not covered because we cannot be sure how the box, crate or bin was packed, or if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage.
PARTICLE BOARD FURNITURE
Generally cheaper items, particle board is prone to damage when moved. Think “Ikea” style furniture. These items are not covered because of the poor quality of the material and the likelihood that damage will occur even when properly handled.
POOL TABLES, PIANOS, TANNING BEDS AND HIGH VALUE ITEMS
While we do move many different types of heavy items, that does not mean we specialize in them. For these items you should hire a company that specializes in the item, such as piano movers, pool table movers, gun safe movers, etc. A specialty company will have the appropriate equipment for these items in circumstances that are beyond NSS’s scope of work.
VEHICLES, MOTORCYCLES, RIDING LAWN MOWERS AND SIMILAR
These are not standard household items. It is the customer’s responsibility to load and secure small, motorized vehicles. Before moving these items, it is recommended the customer drain all oil and gas from the machinery.
ITEMS THE CUSTOMER HELPS WITH
Our movers will provide as much or as little help as you need. If the customer wishes to assist in the movement of any item, they may, however, if that item is damaged while being moved it would be exempt from coverage.
VINYL FLOORING
Generally cheaper flooring such as vinyl will scuff, scratch, and tear much easier under normal operations. This type of flooring is not covered because of the poor quality of the material and the likelihood that damage will occur even when properly handled. While damage rarely happens, it is best practice to provide the movers with the proper coverings to vinyl when dealing with tables, appliances, or safes.
FURNITURE WHICH CANNOT BE MOVED SAFELY OR WITHOUT DAMAGE TO THE HOME
From time to time, we will be asked to move furniture in/out of a home that cannot be moved without damage to the item or the property. This may be because the item is too large to fit through the doorway, hallway, or stairwell but may also be a result of other situations. For example, washers and dryers typically have “feet” that jut out from the bottom. When moving a washer or dryer in a home with vinyl flooring it’s nearly impossible to avoid ripping the vinyl floor. As you might imagine there are hundreds of potential scenarios that may fall into this exemption category. In a situation where we are absolutely certain damage will occur, we allow you to approve the movement with a signed liability waiver. In a situation where the item may cause injury in addition to property damage, it is ultimately up to the supervisor to determine how to proceed.
ITEMS THAT WE ASSEMBLE OR DISASSEMBLE
Movers that provide assembly services do so for items that are considered common and necessary throughout a normal move and do not require advanced knowledge or special tools. While most items will be taken apart or put back together without issues, we cannot assume responsibility for a service that we provide as a courtesy.
ELECTRONICS SUCH AS GAMING CONSOLES, COMPUTERS, STEREOS, TABLETS, ETC
Most of these items will typically be packed by the customer which is excluded from coverage. Further, we do not assess the working condition of electronics before moving them. Therefore, we cannot know for certain whether or not the item was in working condition prior to the move.
ANY ITEM NOT RECORDED ON OUR WORK ORDER BEFORE WE DEPART YOUR LOCATION
It is the policy of NSS to walk the home before beginning a move to check for damages and to walk the home again once the move has been completed. It is your responsibility to accompany the movers through the house as they perform their check. You have the right to inspect all items prior to the departure of our moving labor crews. Any damaged items that are not excluded from coverage must be noted on the work order to be considered claimable. The team is required to have you sign the damages checklist.
Any damage MUST be reported on the Final Walk Checklist prior to the movers departing the service location. Damage incurred after the movers have departed the service location WILL NOT BE ACCEPTED.
What IS covered
Despite the long list of exclusions and limitations, we do provide coverage for items that we knowingly, and without dispute, damage. Any item(s) damaged during the move must be listed on the checklist prior to the completion of your move. Any item(s) not listed on the checklist are not eligible for coverage. If there is an issue, please contact us and we will do our best to resolve it, as your satisfaction is our number one priority! Released Valuation coverage will be provided to all items dropped or damaged on site while in the possession of our movers, assuming they do not meet any of the exclusions above.
NSS covers up to $0.60 per pound per item. Factors such as condition of the item and depreciation may reduce the amount of compensation ultimately paid.
Claim Remedies
REPAIR
The company may have relationships with repair companies and will have sole authority to choose the company of their choice. Although you may request your own repair estimates be aware that costs associated with estimates or repairs will not be covered unless pre-approved by the company. Requests for reimbursement for unauthorized estimates or repairs will be denied.
COMPENSATION
If the company opts for compensation instead of repair, a payment will be made to you based on the weight of the item, its condition, and depreciation, up to $0.60 per pound. It is important to remember that Released Valuation is a basic coverage and will not cover the full replacement value of your damaged item(s).
All claims must be submitted within five (5) days of the conclusion of your move to be considered valid. If your claim is not filed within five (5) days, it will be immediately void, and we will be unable to guarantee any damage reimbursement.
VALUATION COVERAGE
Damage to household goods as a direct result of Services performed are covered by basic valuation coverage.
PLEASE NOTE: This coverage is applicable to items dropped or otherwise damaged while being handled by the movers in the performance of Services scheduled by NSS. Any damage must be reported on the work order prior to the movers departing the service location. Damage incurred after the movers have departed the service location WILL NOT BE ACCEPTED.
This basic coverage is not insurance, it is valuation, and is based solely on weight, up to $0.60 USD per pound. This valuation coverage only applies to household goods that are damaged whilst in the possession of the Supplier. NSS carries General Liability insurance to protect customers’ residence from unforeseen damages, caused in direct action by the movers on-site.
This basic coverage is not available for any items reported as damaged after the Supplier has departed your service location. This includes any damage incurred while in transit by a third party.
I, for myself, my heirs, successors, executors, and subrogates, hereby KNOWINGLY AND INTENTIONALLY WAIVE AND RELEASE, INDEMNIFY, AND HOLD HARMLESS COMPANY, its directors, officers, agents, employees, and volunteers from and against any and all claims, actions, causes of action, liabilities, suits, expenses (including reasonable attorneys’ fees) for damages to my property or person resulting from COMPANY’S NEGLIGENCE during the move or resulting from an improperly disconnected or improperly installed home appliance. Notwithstanding, the foregoing, I acknowledge Company is only responsible for $.60 per pound of damaged or missing items and that I have had the opportunity to seek a higher degree of protection through insurance. I agree that I may not bring any claim for lost or damaged items more than five (5) business days after the move. By bringing a claim, I agree to permit Company any reasonable means to investigate my claim. I further acknowledge that Company is not responsible for the contents of any box it did not pack. And Company’s responsibility only extends to items while under its care and custody and terminates when it leaves the premises.